Privacy Policy

Last updated: October 5, 2026

1) Who we are

Inveniire (“we”, “us” or “our”) operates an online marketplace that connects clients with service providers for local and online services. We are based in Toronto, Ontario, Canada.

2) Information we collect

• Account information: name, email address, profile information, bio, skills, languages, profile image and general city or region.
• Marketplace and transaction information: listings, offers, orders, transaction status, payout information, refunds, disputes and limited payment metadata. Payment card and banking information may be collected and processed directly by our payment providers rather than stored by Inveniire.
• Content and communications: listings, messages, attachments, reviews, reports, support requests and deliverables exchanged through the Platform.
• Technical and security information: IP address, browser or device information, timestamps, authentication activity, security events, error information and other logs used to operate and protect the Platform.
• Location information: locations, addresses or search locations you enter plus geocoding information used to support local marketplace features.
• Support and safety information: support tickets, reports, complaints, dispute evidence and communications with our team.

3) How we use your information

• Provide the Platform: create and manage accounts, listings, messaging, offers, orders, payments, payouts, reviews and other marketplace features.
• Protect users and the Platform: authenticate users, prevent fraud and abuse, investigate reports, enforce our policies, manage disputes and maintain platform security.
• Process transactions: facilitate payments, refunds, provider payouts, payment verification and related financial records through our payment providers.
• Improve and troubleshoot: diagnose problems, improve reliability, understand feature performance and develop the Platform.
• Legal and compliance purposes: maintain records, respond to lawful requests, comply with applicable obligations and protect our rights and the rights of our users.
• Communications: send account verification, security notices, transaction information, support communications, receipts and other service-related messages. Marketing communications are sent only where permitted and with any consent required by law.

4) Consent and other legal grounds

We collect, use and disclose personal information with consent where required and for purposes that a reasonable person would consider appropriate in the circumstances. Where other privacy laws apply we may also rely on contractual necessity, legitimate interests, legal obligations or other lawful grounds available under those laws.

Where processing depends on your consent you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.

5) Service providers and sharing

We do not sell your personal information.

We may share information as reasonably necessary with:

• Infrastructure and technology providers: providers supporting database hosting, authentication, storage, security, email delivery and platform infrastructure. This includes services such as Supabase and Cloudflare.
• Payment providers: Stripe and related payment services used for payment processing, connected accounts, identity or KYC checks, fraud prevention and provider payouts where applicable.
• Location and mapping providers: services such as LocationIQ when location-based marketplace features are used.
• Other users: information you choose to publish in profiles or listings plus information you share with another user as part of marketplace communications or transactions.
• Authorities or other parties where required: when reasonably necessary to comply with law, respond to lawful requests, investigate fraud or abuse, protect users or protect Inveniire’s rights.
• Business transactions: if Inveniire is involved in a merger, financing, acquisition, reorganization or sale of all or part of its business subject to appropriate confidentiality and legal requirements.

6) Cookies and similar technologies

We use cookies, local storage, session storage and similar technologies where necessary for authentication, security, fraud and abuse prevention, preferences and core Platform functionality.

Cloudflare services including Turnstile may process technical information to help detect automated abuse and protect authentication flows.

Non-essential analytics or marketing technologies will be used only when permitted by applicable law and with consent where required.

See our Cookie Policy for more information.

7) Security and retention

• Security: we use technical and organizational safeguards intended to protect personal information including encrypted network connections, authentication controls, database access controls, anti-abuse protections and restricted access to sensitive systems.
• Retention: we retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate and secure the Platform, resolve disputes and satisfy legal, accounting, tax, fraud-prevention or compliance obligations.
• Financial and transaction records: certain order, payment, payout, tax, accounting and related records may need to be retained for several years including periods of up to seven years where appropriate or legally required.
• Security and dispute records: fraud, abuse, safety, dispute and enforcement records may be retained for an appropriate period based on the nature of the issue and applicable legal or operational requirements.
• Backups and logs: information may remain temporarily in backups or security logs until those systems are overwritten or expire according to their normal retention schedules.

8) Account deletion

You may request or initiate deletion of your account through available Platform controls or by contacting us.

Deleting an account does not necessarily remove every record associated with prior activity. We may retain information that is reasonably necessary for payment and transaction records, taxes, accounting, disputes, fraud prevention, safety investigations, enforcement of our Terms, legal claims and other legal or compliance obligations.

Where appropriate information may instead be deleted, de-identified or separated from your active account.

9) International and cross-border processing

Some of our service providers may process or store information outside Ontario or outside Canada. As a result personal information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement authorities or regulators in that jurisdiction where legally required.

We use service providers and safeguards intended to protect personal information consistent with applicable privacy requirements.

10) Your privacy rights

Depending on where you live and the law that applies you may have rights regarding your personal information including rights to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion where applicable;
• withdraw consent where processing depends on consent;
• request information about how personal information has been used or disclosed; and
• exercise other rights available under applicable privacy law.

To make a privacy request contact [email protected] . We may need to verify your identity before completing a request.

11) Canadian privacy rights

In Canada the Personal Information Protection and Electronic Documents Act (PIPEDA) may apply to personal information collected, used or disclosed in the course of commercial activities. Depending on the circumstances and province involved provincial privacy legislation may also apply.

You may have the right to request access to and correction of your personal information and to challenge our compliance with applicable privacy requirements.

If a privacy concern cannot be resolved with us you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

12) Users under 18

Inveniire is intended for users who are at least 18 years old. We do not knowingly permit individuals under 18 to create accounts. If you believe an individual under 18 has created an account or provided personal information to us please contact us so we can review the matter.

13) Security incidents

We maintain processes for identifying and responding to security incidents. Where required by applicable law we will notify affected individuals, regulators or other parties about qualifying privacy or security breaches.

14) Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the Platform, our service providers, our practices or applicable law.

When we make changes we will update the date at the top of this page. Where required we may also provide additional notice or request renewed consent.

15) Contact us

Questions, concerns or privacy requests can be sent to [email protected] .