0) Definitions

Client means a user who purchases Services. Provider means a user who offers or performs Services. Service means work, assistance or other services offered through the Platform. Order means a transaction formed through the Platform between a Client and a Provider. Deliverables means files, designs, code, documents, images, written work or other work product produced for a Client. Platform Commission means the commission retained by Inveniire from a Provider transaction. Completion means the point at which an Order is confirmed complete by the Client or automatically marked complete under these Terms. Chargeback means a payment dispute or reversal initiated through a bank, card issuer or payment provider. Third Party Services means external services integrated with or used by the Platform.

1) Acceptance of Terms

These Terms govern your access to and use of Inveniire (the “Platform”). By creating an account, accessing the Platform or using the Platform you agree to these Terms. If you do not agree to these Terms you must not use the Platform.

Our Privacy Policy, Cookie Policy and Trust & Safety rules form part of the rules governing use of the Platform.

2) The Platform and User Relationships

Inveniire operates a marketplace that allows Clients and Providers to find one another, communicate, agree on Services and make payments through the Platform.

Unless expressly stated otherwise Inveniire is not the Provider of Services purchased from another user. The agreement for the actual Service is between the Client and the Provider.

Inveniire does not supervise, direct or control how a Provider performs Services. We do not guarantee the quality, legality, safety, timing or outcome of a Service.

3) Eligibility and Accounts

• You must be at least 18 years old and legally capable of entering into a binding agreement.
• You must provide accurate account information and keep it reasonably current.
• You are responsible for protecting your login credentials and authentication methods.
• You are responsible for activity carried out through your account unless caused by circumstances for which you are not legally responsible.
• You may not create or use an account for fraud, impersonation, evasion of enforcement or other prohibited conduct.
• We may restrict, suspend or terminate accounts for fraud, abuse, safety concerns, legal requirements or violations of Platform policies.

3.1) Provider payment account requirement

A user acting as a Provider must complete the required Stripe connected account setup before viewing messages sent to them in their Provider capacity or using paid Provider functionality.

Stripe may require identity, business, banking, tax or other verification information before enabling payment or payout functionality.

4) On Platform Communications and Payments

Communications concerning Services arranged through Inveniire must remain on the Platform when reasonably necessary to preserve transaction records, support dispute review and maintain Platform protections.

Payments for Services arranged through Inveniire must be made through the Platform. Soliciting or accepting payment outside Inveniire for a transaction introduced through the Platform is prohibited.

Off platform transactions are not eligible for Inveniire refund handling, payment support or transaction dispute assistance.

4.1) Non Circumvention

You must not use Inveniire to identify or contact another user and then intentionally move substantially similar paid work outside the Platform for the purpose of avoiding the applicable Platform Commission.

Circumvention may result in account restrictions, suspension, termination or recovery of avoided Platform Commission where permitted by law.

5) Listings, Offers and Agreements Between Users

• Providers must describe Services accurately.
• Providers must clearly communicate material pricing, deliverables, timelines and revision limits before work begins.
• Clients are responsible for reviewing an offer or agreement before accepting and paying for it.
• Clients must provide information, approvals and materials reasonably necessary for the Provider to perform the agreed Service.
• Providers should accept only work they are capable of performing legally and competently.
• Material changes to the agreed scope may require a new offer or written agreement through the Platform.

Users are strongly encouraged to make the scope of work as specific as possible. Written Platform messages, accepted offers, attached files, agreed pricing and other Platform records may be considered when resolving a dispute.

6) Prices, Platform Commission, Payment Fees and Taxes

6.1) Provider Platform Commission

The standard Inveniire Platform Commission is 15% of the Service price for each applicable transaction.

When the standard 15% commission applies the Provider’s gross Platform share is 85% of the Service price before any separate charges that may be assessed directly to the Provider by Stripe, a financial institution, a payout method or a currency conversion service.

A lower promotional or account specific commission rate may apply where that lower rate is displayed to the Provider or otherwise agreed by Inveniire. The applicable commission for an Order is the commission disclosed or agreed for that transaction.

6.2) Client service fees

Inveniire does not currently charge Clients a separate Inveniire service fee on top of the agreed Service price.

We may introduce or change Client fees for future Orders. Any such fee will be disclosed before it applies to a transaction and notice will be provided where required by law.

6.3) Stripe processing costs

Inveniire currently absorbs standard payment processing charges that Stripe charges directly to Inveniire for ordinary Platform transactions.

This does not mean that every possible banking or payment related charge is paid by Inveniire. A Provider remains responsible for charges assessed directly to the Provider by Stripe, the Provider’s financial institution, the selected payout method, currency conversion services or other third parties.

Inveniire may change how payment processing costs are allocated for future transactions. Any change will apply prospectively and will be disclosed where appropriate.

6.4) Taxes

Inveniire does not currently add GST, HST or other sales taxes to Platform charges except where we are required to do so by applicable law.

Tax treatment may change as legal requirements, registration obligations or the nature of Platform activity changes.

Providers are responsible for understanding and meeting their own income tax, sales tax, registration, reporting and other tax obligations.

Where legally required Inveniire or a payment provider may collect, withhold, report or remit taxes or other amounts.

6.5) Holds and payment review

We may delay, hold, reverse or review a payment or payout where reasonably necessary for fraud prevention, chargeback management, refunds, sanctions compliance, account verification, Platform enforcement, legal requirements or payment processor requirements.

7) Order Completion

When a Provider believes the agreed Service has been completed the Provider may mark the Order as complete.

The Client then has 24 hours to confirm completion or raise an issue through the Platform.

If the Client confirms completion the Order becomes completed immediately.

If the Client does not confirm completion or raise an issue within the 24 hour response period the Platform may automatically mark the Order as completed.

The 10 day post completion review and payout period begins when the Order becomes completed.

8) Cancellations, Refunds and Disputes

8.1) No automatic change of mind refund

A Client changing their mind does not automatically entitle the Client to a refund.

Before escalating a dispute users should first make a reasonable effort to resolve cancellation, revision or refund concerns with one another through the Platform.

A Provider and Client may mutually agree to cancel an Order or issue a refund where Platform functionality permits.

8.2) Work not delivered or not as agreed

A Client may request a refund where the Provider does not deliver the agreed Service or where the work materially fails to match the accepted offer, agreed scope or other documented terms of the Order.

An approved refund may be up to 100% of the affected Order amount.

Refund approval is not automatic.

8.3) Evidence required

A user requesting a refund or disputing an Order must provide enough information and evidence for Inveniire to reasonably review the claim.

Evidence may include Platform messages, accepted offers, attachments, photographs, delivery files, timestamps, revision requests, agreed specifications or other relevant records.

If sufficient evidence is not provided Inveniire may deny the refund request unless applicable law requires a different result or Platform records independently establish a sufficient basis for the claim.

8.4) Inveniire review

If the Client and Provider cannot resolve a dispute Inveniire may review the available evidence and determine whether a refund, partial resolution, payout release, payout hold or other reasonable action is appropriate.

Inveniire will make refund decisions based on the available evidence, the agreed Order terms, Platform records, these Terms and applicable law.

Inveniire may approve or deny a requested refund based on that review.

8.5) 10 day post completion refund period

After an Order becomes completed the Client has up to 10 days to submit an eligible refund request concerning work that was not delivered as agreed or another material problem with the Order.

During this 10 day period the Provider payout remains subject to refund review, fraud review, payment processor requirements and other applicable holds.

After the 10 day period funds are normally transferred or released to the Provider’s connected Stripe account.

8.6) Requests made after the 10 day period

Once the 10 day post completion period has expired the Provider’s funds may already have been transferred to the Provider’s connected Stripe account.

A refund requested after that point is not guaranteed.

Inveniire may consider a later request where funds remain available, funds can reasonably be recovered, the circumstances justify additional review or applicable law requires action.

Nothing in these Terms requires Inveniire to fund a refund from its own money after the applicable Provider funds have already been released unless required by law.

8.7) Refund processing time

Approval of a refund does not mean the Client will receive the funds immediately.

Refund processing times depend on Stripe, card networks, banks, payment methods and other financial institutions involved in the transaction.

Inveniire does not control the time required by a bank or payment provider to return an approved refund to the Client.

8.8) Chargebacks

Users are encouraged to use the Platform dispute process before initiating a Chargeback where permitted by law.

If a Chargeback is initiated Inveniire may provide transaction records and other relevant evidence to Stripe, banks or card networks.

We may restrict accounts or recover losses, fees or negative balances caused by improper payment disputes where permitted by law.

9) Provider Payouts

A Provider must maintain an eligible connected Stripe account and complete any required Stripe onboarding before receiving payouts.

After an Order becomes completed a 10 day payout period begins.

If no unresolved refund, fraud, compliance, chargeback or other payment issue applies the Provider funds are normally transferred or released to the Provider’s connected Stripe account after that period.

Once funds have been released to Stripe the time required for those funds to reach the Provider’s bank account depends on Stripe, the Provider’s payout settings, the Provider’s bank, currency conversion where applicable and other financial processing factors outside Inveniire’s control.

We may delay or withhold payout where reasonably necessary because of an open dispute, suspected fraud, account restriction, Chargeback, refund, legal requirement, sanctions concern, Stripe requirement or other payment risk.

10) Provider Responsibilities, Qualifications and Insurance

Providers are responsible for ensuring that they are legally permitted and reasonably qualified to perform the Services they offer.

Providers are responsible for obtaining any licence, certification, permit, insurance or other authorization required by law or required for the particular Service.

Inveniire does not provide insurance coverage for Clients, Providers, Orders or offline interactions.

Unless Inveniire expressly states that a particular qualification, licence, insurance policy or identity has been verified users should not assume that Inveniire has independently verified it.

Clients should use reasonable judgment when hiring a Provider and should ask for credentials, insurance information or other verification where those matters are important to the Service.

11) Intellectual Property and Deliverables

11.1) Client ownership after full payment

Where a Service creates a Deliverable or other work product capable of ownership or assignment the rights in that Deliverable transfer to the Client after full payment unless the Client and Provider agreed otherwise in writing.

This applies to digital work and other custom work product to the extent those rights can legally be transferred.

11.2) Pre existing materials

Providers retain ownership of tools, templates, libraries, systems, methods, know how and other materials that existed before the Order or were not created specifically for the Client.

If pre existing materials are incorporated into a Deliverable the Provider grants the Client the rights reasonably necessary to use the completed Deliverable for its intended purpose unless the parties agreed otherwise.

11.3) No reuse by default

After rights in a Deliverable transfer to the Client the Provider may not resell, relicense, republish or materially reuse the Client owned Deliverable without the Client’s permission except where the parties agreed otherwise.

11.4) Portfolio use

A Provider may display non confidential Client work in a portfolio only with the Client’s written permission or where the parties expressly agreed that portfolio use is allowed.

11.5) Intellectual property complaints

Inveniire may remove or restrict content that reasonably appears to infringe intellectual property rights.

We may suspend or terminate accounts involved in repeated or serious infringement.

A rights holder may contact Inveniire to report allegedly infringing content. We may share information reasonably necessary to investigate or respond to the complaint where permitted by law.

12) User Content and Inveniire Promotional Use

You keep ownership of content that you own and post to Inveniire.

By uploading or posting content you grant Inveniire a worldwide, non exclusive, royalty free licence to host, store, reproduce, display, process and transmit that content as reasonably necessary to operate, secure and improve the Platform.

For content that you make publicly visible in a listing or public profile you also grant Inveniire permission to reproduce, display and share that public content for the purpose of promoting Inveniire or promoting that public listing.

For example Inveniire may display a screenshot or image from a public listing in Platform marketing or on an Inveniire social media account.

This promotional permission does not apply to private messages, private attachments or private Deliverables unless you separately give permission.

You must have the rights necessary to upload content to the Platform.

13) Confidential Information

Users should treat information that is clearly confidential or that a reasonable person would understand to be confidential with appropriate care.

Confidential information should be used only as reasonably necessary to perform the applicable Order or exercise rights under these Terms.

Information that is already public, independently developed or lawfully obtained from another source is not confidential merely because it was also shared through the Platform.

14) Reviews

Reviews must reflect a genuine transaction or experience.

Fake reviews, purchased reviews, coordinated review manipulation, retaliatory abuse and misleading review activity are prohibited.

Inveniire may remove or restrict reviews that violate Platform rules or applicable law.

15) Prohibited Conduct and Moderation

You may not use Inveniire for:

• off platform payment solicitation intended to avoid Platform Commission;
• fraudulent, deceptive, misleading or abusive activity;
• impersonation or false identity use;
• harassment, hate speech, sexual solicitation, extortion, intimidation, coercion, doxxing or threats;
• malware, credential theft, unauthorized security tools or other malicious activity;
• illegal or prohibited goods or services;
• fake reviews or review manipulation;
• unauthorized access to another user’s account;
• interference with Platform security, moderation or normal operation;
• attempts to evade bans, restrictions, payment holds or other enforcement actions.

Inveniire may use automated systems and manual review to detect spam, abuse, fraud, suspicious activity or policy violations.

Depending on the circumstances enforcement may include warnings, content removal, listing restrictions, message restrictions, payment holds, payout holds, temporary suspension or permanent account termination.

Serious fraud, credible threats, unlawful activity or other severe conduct may be reported to Stripe, financial institutions, authorities or other appropriate parties where permitted or required by law.

16) Account Deletion and Data Retention

Users may request or initiate account deletion using available Platform features or by contacting Inveniire.

Account deletion does not require Inveniire to erase every record connected to previous transactions.

We may retain transactional, financial, tax, messaging, fraud prevention, moderation, security, payout and audit records for up to seven years or longer where required or permitted by law.

Information may also be retained where reasonably necessary to handle disputes, Chargebacks, refunds, legal claims, safety investigations, enforcement history or Platform integrity.

Where appropriate information may be deleted, deidentified or separated from an active account rather than completely erased.

Our handling of personal information is further described in our Privacy Policy.

17) Third Party Services

Inveniire uses Third Party Services to operate parts of the Platform.

These may include Supabase for database, authentication and storage services; Stripe for payments, connected accounts, verification and payouts; Cloudflare for infrastructure and security; SendGrid for email delivery and LocationIQ for geocoding and location functionality.

Your interaction with a Third Party Service may also be governed by that provider’s own terms, policies and technical requirements.

Inveniire is not responsible for a third party provider’s independent acts, outages, processing times, fees, account decisions or security incidents outside Inveniire’s reasonable control.

18) Safety and Offline Interactions

Local Services may involve entering private property, meeting unfamiliar people, using tools or equipment, handling property or participating in other activities that carry real world risks.

Clients and Providers are responsible for using reasonable judgment and taking appropriate safety precautions.

Inveniire does not inspect private premises, supervise local work, control offline interactions or continuously monitor users.

Unless expressly stated otherwise Inveniire does not conduct background checks, verify insurance, inspect equipment or guarantee a user’s identity, qualifications, conduct or safety.

Users remain responsible for applicable laws, permits, licensing requirements, workplace requirements and insurance obligations.

To the maximum extent permitted by law Inveniire is not responsible for injuries, property damage, theft, assault, misconduct, unsafe premises or other losses arising from offline interactions between users unless the loss results from conduct for which Inveniire cannot legally exclude responsibility.

If there is an immediate threat to safety contact emergency services or the appropriate authorities first. You may also report the incident to Inveniire for Platform review.

19) No Inveniire Warranty or Insurance

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

INVENIIRE DOES NOT WARRANT OR GUARANTEE THE QUALITY, SAFETY, LEGALITY, ACCURACY, RELIABILITY OR FITNESS OF A USER, LISTING, SERVICE OR DELIVERABLE.

INVENIIRE DOES NOT GUARANTEE THAT A PROVIDER WILL COMPLETE WORK OR THAT A CLIENT WILL BE SATISFIED WITH A SERVICE.

INVENIIRE DOES NOT PROVIDE INSURANCE FOR USERS OR ORDERS AND DOES NOT ACT AS AN INSURER FOR OFFLINE SERVICES.

Nothing in these Terms limits a right or warranty that cannot legally be excluded.

20) Professional and Regulated Services

Some Services may require professional qualifications, licences, permits or regulatory approval.

A Provider is responsible for determining whether they are legally authorized to offer the Service.

A Client is responsible for deciding whether a Provider’s qualifications are appropriate for the Client’s needs.

Unless expressly stated otherwise Inveniire does not provide legal, medical, accounting, engineering or other regulated professional advice.

21) Service Availability

We do not guarantee uninterrupted access to the Platform.

The Platform may be unavailable because of maintenance, upgrades, security events, infrastructure issues, internet outages, payment processor issues, third party outages or events outside our reasonable control.

We may add, change or discontinue Platform features.

We are not responsible for losses caused solely by temporary Platform unavailability or third party outages except where applicable law provides otherwise.

22) Security

Inveniire uses reasonable technical and organizational safeguards intended to protect the Platform and user information.

No online system can be guaranteed to be completely secure.

Users must promptly report suspected account compromise, unauthorized access, suspicious payment activity or security issues.

You may not probe, scan, overload, interfere with, reverse engineer or attempt to bypass Platform security without prior written authorization.

23) Verification and Compliance

Inveniire or its payment partners may request identity, business, tax, banking, payout or compliance information.

Providing false or incomplete information may result in payment restrictions, payout delays, holds, account suspension or account termination.

Stripe may perform its own Know Your Customer, business verification, sanctions, fraud and payment compliance checks.

Inveniire may cooperate with payment processors, regulators or authorities where permitted or required by law.

24) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW INVENIIRE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM.

THIS INCLUDES LOST PROFITS, LOST BUSINESS, LOST DATA, BUSINESS INTERRUPTION OR OTHER INDIRECT LOSS TO THE EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW INVENIIRE’S TOTAL AGGREGATE LIABILITY ARISING FROM A CLAIM RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF CAD $100 OR THE TOTAL PLATFORM COMMISSION OR OTHER FEES ACTUALLY PAID TO INVENIIRE BY THE CLAIMING USER DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED OR EXCLUDED.

25) Indemnification

To the extent permitted by law you agree to indemnify and hold Inveniire, its officers, directors, employees, contractors and agents harmless from third party claims, losses, liabilities, damages and reasonable legal costs arising from your unlawful use of the Platform, your violation of these Terms, your infringement of another person’s rights or Services and content for which you are legally responsible.

This section does not require you to indemnify Inveniire for losses caused by Inveniire’s own gross negligence, wilful misconduct or other conduct for which indemnification cannot legally be required.

26) Governing Law and Venue

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario without regard to conflict of law rules.

Subject to any rights or venue requirements that cannot legally be waived disputes relating to these Terms or the Platform may be brought before the courts located in Toronto, Ontario.

27) Electronic Communications

You agree that Inveniire may provide notices, account information, security communications, transaction updates and other Platform communications electronically where permitted by law.

Electronic acceptance, Platform records and electronic communications may be used to document agreements and transactions to the extent permitted by law.

28) Sanctions and Legal Compliance

You may not use Inveniire in violation of applicable sanctions, anti money laundering, anti terrorist financing, export control or other applicable laws.

Payment processing or payouts may be restricted where required by Stripe, financial institutions or applicable law.

29) Notices

Inveniire may provide notices through the Platform or by email where permitted by law.

Legal or Terms related notices to Inveniire may be sent to [email protected] unless another form of notice is required by applicable law.

30) Assignment

You may not assign your rights or obligations under these Terms without our prior written consent where consent is legally permitted to be required.

Inveniire may assign these Terms in connection with a merger, financing, acquisition, corporate reorganization or sale of all or part of the business.

31) No Waiver and Severability

If Inveniire does not enforce a provision immediately that does not waive our right to enforce it later.

If part of these Terms is found invalid or unenforceable the remaining provisions remain in effect to the extent legally permitted.

32) Entire Agreement

These Terms together with incorporated Platform policies and any specific written agreement applicable to an Order form the agreement governing your use of Inveniire.

A specific written agreement between a Client and Provider may govern the scope, deliverables and commercial terms of their Order. It does not override Platform rules concerning payments, safety, prohibited conduct, account enforcement or other rules that apply to use of Inveniire.

33) Changes to Fees, Features and These Terms

Inveniire may update Platform features, fee structures, policies and these Terms as the Platform develops or as legal, security, payment or operational requirements change.

Changes to commission rates or Client service fees apply prospectively to future transactions unless a different effective date is clearly disclosed.

A change to the standard Platform Commission does not retroactively change the commission already agreed for an existing completed transaction.

When these Terms are updated we will change the date at the top of this page and provide additional notice where required by law.

Continued use of the Platform after updated Terms become effective constitutes acceptance to the extent permitted by law.

34) Contact

Questions about these Terms can be sent to [email protected].